A WhatsApp agent that answers rental guests around the clock
The WhatsApp agent answers guest questions, hands the conversation to the owner when needed, and sends an AI summary on every booking.
A short-term rental owner, who stays anonymous, wanted guests to get answers quickly, including at night, without being tied to the phone.
Starting situation
Guests asked the same questions about check-in, directions, facilities and availability, at any hour. Every message waited for the owner. [PLACEHOLDER: details confirmed with the client]
What we built
- A WhatsApp agent that answers guest questions in natural language.
- Handover to the owner when a question is outside the agent’s role, with the context included.
- An AI summary sent to the owner on every handover and every booking.
- Admin control through WhatsApp. The owner can manage the agent with simple commands in the same app.
- Calendar-accurate dates. The agent works with the real calendar, so the dates it quotes are right.
How it works day to day
Guests write on WhatsApp and get an answer at once. When the owner needs to step in, they get a message with a short summary and continue the conversation. The owner can pause or adjust the agent without opening another tool.
What comes next
A voice agent that shares memory with the chat agent is in progress, so a guest who wrote on WhatsApp is recognised on the phone.
Results
[PLACEHOLDER: results confirmed by the client, such as share of messages handled without a person and response time]
Stack
n8n for the logic, the WhatsApp Business API for the channel, Claude and OpenAI models for language, and a calendar integration for dates and availability.
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