AI chat agents that answer customers and act, on WhatsApp and web chat
ZT Agent builds digital employees that talk: an AI agent on WhatsApp or your website that answers customer questions around the clock, takes actions in your systems, and hands over to a person when it should. It is for businesses where the same questions arrive all day and messages are answered too slowly.
Who it's for
- Hotels, rentals, clinics, shops and service businesses that get repeated customer questions
- Teams that want an internal assistant that can look things up or trigger actions
- Owners who want fast answers outside office hours without hiring for it
What we need from you
- Your business information: services, prices, policies, opening times
- Examples of real customer questions and how you answer them
- A WhatsApp Business number or your web chat setup
- The person who takes over when the agent hands off
What it does
An agent is more than a chatbot with scripted answers. It reads the question, looks up what it needs in your systems, answers in natural language, and can act: check availability, create a booking, open a ticket or notify your team.
- Answer customer questions about services, prices, availability and policies, at any hour.
- Take actions in connected tools, such as writing to a calendar, a CRM or a spreadsheet.
- Hand over to a person when the question is sensitive, unclear or outside its role, with a summary of the conversation.
- Report back. The owner or team gets an AI summary on every handover or booking.
- Work as an internal assistant. Staff ask in chat, and the agent runs approved actions such as generating a draft invoice.
Built to hand over, not to bluff
An agent that guesses is a risk to your reputation. We build ours to know its limits. It answers from the information you supply, says when it is unsure, and passes the conversation on. You can read every conversation, so problems are found and fixed.
Channels
WhatsApp Business API, web chat on your site, and internal chat tools. We use Chatwoot, Typebot and n8n, together with Claude and OpenAI models, depending on what fits your case.
How the work is organised
After a free call you receive a fixed-price proposal. We build the agent, test it on your real conversations, and launch with logging and handover in place. We stay available to improve it from real usage. [PLACEHOLDER: typical project duration]
What you own
The agent’s configuration, prompts and documentation belong to you, and we build on your accounts where possible.
Four steps from first call to launch.
- 01
Define the role
We write down what the agent may answer, what it may do, and when it must stop and call a person.
- 02
Connect it to your data
The agent gets access to the information it needs, such as prices, availability and policies, and nothing more.
- 03
Test with real conversations
We replay your real past messages and edge cases, and adjust until the answers are right.
- 04
Launch with handover and logs
You see every conversation. Handover to a person, summaries and admin commands are part of the launch.
How your data is handled
The agent can only use the data and actions we give it. Sensitive actions can require approval. Conversations are stored on infrastructure we document, and personal data is limited to what the task needs. [CONFIRM: hosting location before stating EU-hosted conversation storage]
A WhatsApp agent that answers rental guests around the clock
The WhatsApp agent answers guest questions, hands the conversation to the owner when needed, and sends an AI summary on every booking.
Common questions
Is a WhatsApp AI agent allowed and GDPR-compliant?
It can be, when set up properly. This means using the official WhatsApp Business API, telling customers they are talking to an automated assistant, limiting what is stored, and having a clear process for data requests. We configure these points and document them.
What happens when the agent does not know the answer?
It says so and hands the conversation to a person, with a short summary so the customer does not have to repeat themselves.
Can the agent make bookings or change data?
Yes, when you allow it. It works with your calendar, CRM or booking tool. Actions that carry risk can need an approval from your side first.
Which languages does it support?
The agent works in the languages of the underlying model, which includes Romanian, English, German and most European languages. We test each language you need on real examples.
Can I control it myself?
Yes. Admin commands let you pause the agent, take over a conversation or change simple settings, for example from WhatsApp itself.
Which task would you eliminate first?
Tell us in 30 minutes how your team works. We will show you what can be automated and how much time you would get back.
Book a free call