An AI voice agent that answers your phone so no call is missed
ZT Voice builds voice agents that answer calls on your business number, take bookings and requests, and pass the details to your team. It is for businesses that miss calls during busy hours, evenings and weekends, and lose customers because of it.
Who it's for
- Businesses where a missed call is a lost booking or customer
- Teams that answer the same phone questions repeatedly
- Companies that already use a ZT Agent and want one memory across chat and phone
What we need from you
- The reasons customers call, and how you answer each one
- Access to your calendar, booking tool or CRM if the agent should book
- A telephone number or a forwarding setup
- A person or number for transfers
What it does
The voice agent picks up when your phone rings, talks to the caller in natural speech, and completes the task the caller has.
- Answer common questions such as opening times, prices, directions and policies.
- Take bookings and requests and write them into your calendar or CRM.
- Collect details for a callback, with name, number and reason, sent to your team immediately.
- Transfer to a person when the request needs one.
- Share memory with the chat agent. What a customer said on WhatsApp is known on the phone, and the other way round.
When voice is the right channel
Many customers still prefer to call, especially for urgent or local services. A voice agent covers the hours when no one can answer, and it handles the routine calls so your team can concentrate on the ones that need a person.
Limits to be aware of
Voice is harder than text. Background noise, strong accents and overlapping speech can cause mistakes. We therefore test on realistic calls, keep the agent’s task narrow, and give it a clear fallback. We would rather tell you honestly where it works well than promise it handles everything.
How the work is organised
We start with a call about why your customers phone you. You receive a fixed-price proposal, then we build, test with real calls and launch with call summaries enabled. [PLACEHOLDER: typical project duration]
What you own
The call flow, prompts and documentation belong to you. We build on accounts you control where possible.
Four steps from first call to launch.
- 01
Define the call flow
We list the reasons people call, what the agent may answer and do, and when it transfers to a person.
- 02
Set up voice and number
We choose the voice and language, connect your business number or a forwarding rule, and link the agent to your calendar or CRM.
- 03
Test with real calls
We run test calls with your scenarios, including interruptions, accents and unclear requests.
- 04
Launch and review calls
You get summaries and recordings where permitted, and we tune the agent from real call data.
How your data is handled
Calls are recorded or transcribed only when you decide to, and the caller is informed at the start of the call. Data access is limited to what the call needs. We document where call data is processed and stored. [CONFIRM: voice provider and processing location]
A WhatsApp agent that answers rental guests around the clock
The WhatsApp agent answers guest questions, hands the conversation to the owner when needed, and sends an AI summary on every booking.
Common questions
Will callers know they are talking to an AI?
Yes. The agent states that it is an automated assistant at the start of the call. We believe this is the honest approach, and it is also a legal expectation in many cases.
What happens when the caller wants a person?
The agent transfers the call to the number you set, or takes a message and notifies you, depending on opening hours.
Can it book appointments?
Yes. It checks your calendar and creates the booking, and a confirmation can be sent by message afterwards.
Is this in production already?
Our voice agent with shared memory between chat and phone is in progress with a client. [CONFIRM: current status wording before publishing]
Does it sound natural?
Modern voice models sound natural, but they are not perfect. We test with your scenarios and set expectations before launch. A short demo is available on request.
Which task would you eliminate first?
Tell us in 30 minutes how your team works. We will show you what can be automated and how much time you would get back.
Book a free call